Canine Clasp is run by a small, independent team in Portland, Oregon. We've spent years fitting dogs with collars, harnesses, and leashes, and we started this store to give owners a focused, trustworthy place to shop for walking gear. We are not the official store for any brand we carry; we're a multi-brand specialist retailer.

We specialize exclusively in dog collars, harnesses, and leashes from three established brands: GoTags, Mendota Pet, and Voyager. Our catalog is deliberately narrow so we can offer expert guidance on fit, materials, and safety features.

We curate every item based on real walking needs, durable materials, and proven brand track records. We keep the catalog small and multi-brand so you can meaningfully compare features and prices without being overwhelmed by thousands of unrelated products.

Our lean operating model keeps costs down: no physical retail footprint, a compact catalog, and a small team handling sourcing and support directly. We pass those savings to you through competitive everyday prices and occasional discounts. A lower price never means lower authenticity—we maintain the same sourcing standards for every item.

Prices reflect each product's design, materials, and market position, so they naturally differ across brands. Promotions also vary based on season, stock levels, and supplier programs. A temporary discount is funded from our normal margins, not by cutting quality or shifting costs into shipping.

Use coupon code CLASP15 at checkout to get 15% off eligible items. You'll also enjoy free shipping on orders over $45.00, which makes larger orders even more affordable.

Yes. Every item we sell is 100% genuine and sourced from brand-authorized distributors or direct wholesale programs. We never sell factory seconds, damaged goods, or counterfeit replacements. The brand name on the product is the brand that made it.

Before an order ships, we inspect the item for visible defects, correct size labeling, working buckles and clips, and intact packaging. Items that fail inspection are set aside and replaced from fresh stock. We also track customer feedback and return reasons to spot recurring issues quickly.

If you believe an item is not authentic, stop using it and contact us immediately at quality@canineclasp.shop. We'll investigate using our purchase records. If it's confirmed not authentic, we'll refund the full purchase price and cover reasonable return shipping. If our listing misrepresented the product, we'll also offer a replacement or store credit.

Email quality@canineclasp.shop with your order number, the brand and model, photos of the item (including labels and packaging), and a description of the issue. We acknowledge within one business day and provide a determination and remedy within five business days.

We offer free standard shipping on orders over $45.00. For orders below that, standard shipping costs $8.00. We process orders promptly and provide tracking information once your order ships.

You'll receive a shipping confirmation email with a tracking number. If you have questions about tracking, email shipping@canineclasp.shop with your order number and the tracking number from the email.

Email shipping@canineclasp.shop with your order number and the tracking number. We'll locate the shipment in the carrier system, contact the carrier for updates, and provide clear next steps. If a package is lost or undeliverable, we'll arrange a replacement or refund according to our policies.

We accept returns within 30 days of delivery. To start a return, email aftersales@canineclasp.shop with your order number and reason. We'll provide return instructions and, where applicable, a prepaid label. Refunds are processed promptly after we receive the returned item.

Refunds are issued to your original payment method after the returned item is received and inspected. We'll send you a confirmation email once the refund is processed. If you have questions, contact aftersales@canineclasp.shop.

Warranty coverage follows product information and support guidance from each brand. If you encounter a defect or quality issue, contact aftersales@canineclasp.shop with your order number and photos. We'll coordinate with the brand to resolve the issue.

We accept major credit cards and PayPal. All transactions are processed securely.

Enter CLASP15 at checkout to receive 15% off eligible items. The discount applies automatically when the code is applied. Coupon eligibility follows checkout rules, so some items may not be discounted.

Email support@canineclasp.shop for general questions. Our support team operates Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major U.S. holidays. Messages received outside these hours are answered the next business day.

We acknowledge all inquiries within one business day. For standard questions, we answer directly with clear next steps. Specialized matters are forwarded to the relevant department, and we follow up to confirm resolution. Issues not resolved within two business days are escalated to the operating manager.

• Pre-sales: product selection, sizing, brand comparison – presales@canineclasp.shop
• After-sales: returns, exchanges, refunds, damage claims – aftersales@canineclasp.shop
• Quality assurance: authenticity, quality, safety – quality@canineclasp.shop
• Shipping support: tracking, delivery issues – shipping@canineclasp.shop