Privacy Policy

Privacy Policy

Last updated: August 25, 2026

This Privacy Policy explains how Canine Clasp ("we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you visit our website at canineclasp.shop or make a purchase from our store. By accessing or using our website, you agree to the practices described in this policy.

Who We Are

Canine Clasp is an independent specialty retailer of dog collars, harnesses, and leashes. We curate a multi-brand selection from GoTags, Mendota Pet, and Voyager, offering 438 products across our catalog. Our storefront is operated by Cascade Pet Commerce LLC, an independent limited liability company registered in Oregon, United States, with our principal postal address at 2847 Hazelwood Avenue, Portland, OR 97205.

As the full legal operator of the Canine Clasp storefront, Cascade Pet Commerce LLC is responsible for all storefront operations, customer contracts, and policy enforcement. Both Canine Clasp and Cascade Pet Commerce LLC act as data controllers for the personal information collected through our website. Please note that while we sell products manufactured by GoTags, Mendota Pet, and Voyager, we are not an official brand store for any of these manufacturers, and this Privacy Policy applies solely to our collection and handling of your information.

Information We Collect

Information You Provide to Us

When you interact with our storefront, we collect information that you voluntarily provide, including:

• Order and Account Information: When you make a purchase, we collect your name, billing and shipping addresses, email address, phone number, and order details, including the products you select and any customizations you request.
• Payment Information: We accept credit cards and PayPal as payment methods. Payment details are processed securely by our payment service providers, and we do not store full credit card numbers on our servers.
• Customer Support Communications: When you contact our support team at support@canineclasp.shop, we collect the contents of your communications, including any attachments or files you share, and any information you provide that helps us resolve your inquiry.
• Promotional Engagement: If you choose to use a promotional code such as CLASP15 for 15% off eligible orders, we record the redemption of that offer as part of your transaction history.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• Device Information: Your IP address, web browser type and version, operating system, and device identifiers.
• Usage Data: Pages you view, products you browse, links you click, the dates and times of your visits, and referring URLs that brought you to our site.
• Cookies and Similar Technologies: As described in more detail below, we use cookies, pixels, and similar tracking technologies to enhance your browsing experience and understand how our site is used.

Transaction and Support Records

We maintain records of all transactions conducted through our storefront, including order confirmations, shipping updates, return and refund requests submitted within our 30-day return window, and warranty inquiries. Our support team at support@canineclasp.shop keeps records of customer service interactions so that we can provide consistent assistance and improve our service quality.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Order Processing and Fulfillment: To process your purchases, confirm your orders, arrange shipping (with standard shipping at $8.00 and free shipping on orders over $45.00), and deliver digital or physical products to you.
• Customer Support: To respond to your inquiries, troubleshoot issues, provide pre- and post-order assistance, and resolve any questions about your account, orders, returns, or warranties.
• Payment Processing: To process your credit card or PayPal transactions, prevent fraud, and manage payment disputes.
• Returns and Refunds: To assess and process return requests submitted within 30 days of delivery, issue refunds in accordance with our return policy, and manage related communications.
• Warranty Assistance: To provide warranty support in accordance with product information and manufacturer guidance for GoTags, Mendota Pet, and Voyager products.
• Marketing and Promotions: With your consent where required, to send you information about promotions such as the CLASP15 coupon code, new product arrivals, and other offers that may interest you.
• Website Improvement: To analyze usage patterns, diagnose technical issues, and improve our website's functionality, product selection, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect our legal rights.

Sharing of Your Information

We do not sell your personal information. We share information only in the following circumstances:

Service Providers

We engage trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf. Categories of service providers include:

• Payment processors for credit card and PayPal transactions
• Order fulfillment and shipping carriers
• Email and communication service providers for customer support and transactional messages
• Website hosting and analytics providers

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control.

Legal Requirements

We may disclose your information when required by law, such as in response to a subpoena, legal process, or regulatory inquiry. We may also disclose information to enforce our policies, protect our rights, or ensure the safety of our users. Matters involving an active legal dispute, subpoena, or regulatory inquiry are escalated to our legal counsel immediately.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site. We use:

• Essential Cookies: Required for the website to function properly, including keeping items in your shopping cart during a session.
• Analytics Cookies: Help us understand which pages are most visited, how visitors navigate the site, and where we can improve our user experience.
• Preference Cookies: Remember your choices such as previously viewed products and items saved for future consideration.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may impact your ability to use our website effectively, including completing purchases.

Security of Your Information

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data transmitted between your browser and our website, secure storage of customer records, and access controls that limit employee access to your information to those who need it to perform their duties. While no method of transmission or storage is completely secure, we continuously work to maintain the safety of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. This includes retaining order records to support warranty claims and returns, retaining support correspondence to ensure continuity of assistance, and retaining transaction records to comply with legal obligations. When data is no longer needed, we securely delete or anonymize it. The specific retention period may vary based on the type of data and applicable legal requirements.

Your Choices and Rights

You have choices regarding how we collect and use your information. Subject to applicable law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention obligations.
• Restriction: Object to or restrict certain processing of your information.
• Portability: Request a machine-readable copy of your data for transfer to another service provider.
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time by following the opt-out instructions included in our emails or by contacting us directly.

To exercise any of these rights, please contact our dedicated legal and privacy team at privacy@canineclasp.shop. We confirm that the request meets applicable legal requirements, coordinate with our operating team to locate and process data in a secure manner, provide a documented response with any necessary forms or steps, and log the request for compliance records. We will acknowledge your request within two business days and respond substantively within the timeframe required by applicable law.

Children's Privacy

Our website and services are directed to adults who are shopping for dog walking gear. We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us at privacy@canineclasp.shop so that we can promptly delete such information.

Third-Party Links

Our website may contain links to third-party websites, including the websites of GoTags, Mendota Pet, and Voyager. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of third parties, and we encourage you to review the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page and revise the "Last updated" date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please reach out to us:

Legal and Privacy Team

For privacy-related inquiries, data access, correction, deletion requests, or policy questions, please contact our dedicated legal and privacy department:

• Email: privacy@canineclasp.shop
• Response Time: Acknowledged within two business days

Customer Support

For general inquiries about orders, products, shipping, returns within 30 days of delivery, or warranty questions, contact our customer support team:

• Email: support@canineclasp.shop
• First Response: Acknowledged within one business day

Our shared service team operates Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major U.S. holidays. Messages received outside these hours are answered on the next business day in the order received. To help us serve you efficiently, please include your order number or the email used at checkout, the product name and brand, and a description of your question or issue.

Our postal address is:

Canine Clasp
2847 Hazelwood Avenue
Portland, OR 97205
United States